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Designed an online training program for the Federal Aviation Administration on the Automatic Detection and Processing Terminal (ADAPT) system |
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Created online training course on writing and developing effective policy for the United Nations Department of Peacekeeping Operations |
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Designed three 6-hour online courses on strategic healthcare management for eCornell |
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Developed two 8-hour online courses on negotiations for eCornell in collaboration with Samuel Bacharach, McKelvey-Grant Professor in the Department of Organizational Behavior at the School of Industrial and Labor Relations at Cornell University |
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Designed three custom online courses for the United Nations Development Programme (UNDP) as part of an eCornell Human Resource Management certification: Foundations of Human Resource Management in UNDP, Learning & Development, and Job Classification |
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Consulted to WebCT,
Inc. and major educational publishers on ways to enhance the quality
of digital content offerings |
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Developed criteria
for evaluating the quality of digital content available in the higher
education market |
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Designed assessments
for determining knowledge and skill levels of managers in an online
leadership-training certificate program |
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Composed, selected,
and assembled online resource materials to accompany chapters in
higher-education textbooks for Houghton Mifflin |
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Conceptualized and
created online training modules for use by the Federal Aviation
Administration |
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Developed user training
for DYS Analytics on Email Investigator, an enterprise application
that analyzes traffic patterns, optimizes resource use, defines
and monitors service levels, and detects possible security issues |
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Designed and created
online learning modules on Six Sigma measurement statistical analysis
for Pearson Performance Solutions |
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Created online teaching
modules for the Master of Translation program at NYU Virtual College |
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Developed web design
and computer skills curricula for use in secondary schools |
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Created online course
on e-commerce for NYUonline |
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Designed self-paced
online learning modules on an eCRM application |
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Developed numerous
courses for system administrators, developers, and business users
on the NetGenesis (now SPSS) e-business intelligence tool |
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Designed and wrote
training materials on Cold Fusion |
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Created courseware
on web site design and data warehousing for Sybase, Inc. |
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Produced slide-based,
2-day course for eRoom (now EMC Documentum) on its APIs |
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Developed 3-day slide
presentation NetCentric’s Internet POPware |
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Research, documented, analyzed, and recommended improvements in online course development and production workflow for Pearson Education |
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Created guide for
managing multiple course sections using an Addison Wesley online
math education product |
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Developed and updated numerous install and user guides
for DYS Analytics CONTROL! applications |
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Wrote numerous guides
for instructors and students teaching and learning in online environments,
including WebCT and CourseCompass (based on Blackboard) |
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Developed 250-page
hardware/software manual on the Polaroid Prediction 2000 Automatic
Halftone Proofing System |
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Documented adapter
for bringing XML from BladeRunner into BroadVision’s One-to-One
Enterprise server |
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Authored Lotus Notes
and Domino 4.5 Answers,1st and 2nd editions,
published by Osborne/McGraw-Hill; 2nd edition of the
book is rated 2nd best Lotus Notes book available by
Amazon customers |
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Wrote white paper
and multimedia marketing presentation on Next Generation Learning
tool for developing and deploying web-based instruction |
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Wrote client handbook
and white paper for Shareholder.com, which provides web-, phone-,
and fax-based shareholder services for Fortune 500 clients |
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Published articles
in several business and professional journals |
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Scripted and produced 5 online training videos for Pearson Education |
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Designed web sites for an independent ceramic artist and his commercial studio |
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Conceptualized, designed,
and coded web site for Harvard Medical School department |
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Created web site for
Laurel Brook Turf, Inc., a family-run commercial business |
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Developed online tours
of CourseCompass for Pearson Education |
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Created all content
for Xchange, Inc.’s 2001corporate web site |
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Scripted and produced
online, multimedia marketing presentation and demonstration of telephony
product for NetPhone, Inc. |
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Scoped, managed, and
wrote multiple online learning objects for Sybase, Inc. |
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Worked with multimedia
designer to develop graphics and learning assessments for online
training |
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Managed course development
and documentation projects for DYS Analytics, NetGenesis (now SPSS),
Sybase, Polaroid (now Latran Technologies), BroadVision, and NetCentric |
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Managed editing of
all Sybase, Inc. training and consulting materials, including student
materials, instructor guides, slides, multimedia presentations,
marketing collateral, white papers, and online learning objects,
for 6+ years |
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Performed market research
and implemented marketing strategy for a startup high-tech licensing
company |
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Developed, implemented,
and evaluated national marketing plan that increased sales by 200%
annually for 3 consecutive years and expanded customer base by 1000%
for innovative educational curriculum product |
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Expanded and updated
help systems for Addison Wesley online math education products |
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Built help system
for software that lets companies manage the development and use
of software intellectual property (IP) |
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Updated multiple
online help systems for DYS CONTROL!, an enterprise application
that manages email, replication, and collaboration in the Lotus
Notes and Microsoft Exchange environments |
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Developed and updated
comprehensive, 500+ topic help system for instructors and students
using Pearson Education’s CourseCompass e-learning environment |
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Edited multiple instructor-led and online training courses on how to use Kronos enterprise-wide business process management software |
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Edited multiple versions of product documentation for Pegasystems |
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Reviewed chapters for
final edition of Our Bodies, Ourselves and a companion publication |
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Edited documentation
on Collaboration CONTROL! for DYS Analytics |
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Edited dozens of courses
for Sybase, Inc. over 6+ years, including student materials, instructor
guides, PowerPoint presentations, and online learning modules |
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Created and maintained
company-wide style guide for print and online courseware |
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Edited documentation
and training courses for Macromedia, Inc. |
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Edited numerous computer
trade books for publishers, including Microsoft Press, Osbone-McGraw
Hill, and Addison Wesley |
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Edited Lotus training
materials for use by corporate customers, including developmental,
copy, and production editing |
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Ed.M.,Harvard
University, 1982 |
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B.A., Beacon College,
1979 |
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Editorial
Freelancers Association |
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The
eLearning Guild |
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New
England Learning Association |
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Student-Alumni Mentoring Initiative, Harvard Graduate School of Education |
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Society
for Technical Communication, International Judge, 2007–present; Region 1 Judge, 2001–present |
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