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instructional design & e-learning development


Created conceptual outline, high-level design document, and initial storyboards for online Customer Center On-Boarding course for Illumina Interactive’s client SolidWorks

bullet Performed expert review of Readak’s global online Study Strategies course for middle and high school students
bullet Developed 11-module Taking Control of Your Career online workbook for the United Nations Office of Human Resources Management (OHRM)
bullet Re-architected, reorganized, and rewrote help systems for Pearson’s proprietary learning management system (LMS), including using single sourcing to generate customized instructor and student help for multiple disciplines
bullet Created a facilitator's guide for a complex, all-day, in-person simulation on drug discovery and development for Novartis

Designed and developed 3 online human resources courses for the United Nations Field Personnel Division (FPD) for deployment to missions worldwide


Developed a proposal and outlined a design for converting an in-person Counseling to Careers training program to a blended version


Created online training course on writing and developing effective policy for the United Nations Department of Peacekeeping Operations (DPKO)

bullet Designed an online training program for the Federal Aviation Administration (FAA) on the Automatic Detection and Processing Terminal (ADAPT) system
bullet Designed three 6-hour online courses on strategic healthcare management for eCornell
bullet Developed two 8-hour online courses on negotiations for eCornell

Designed three 6-hour online courses for the United Nations Development Programme (UNDP) as part of an eCornell Human Resource Management certification program

Consulted to Blackboard (formerly WebCT) and major educational publishers on ways to enhance the quality of digital content offerings
Developed criteria for evaluating the quality of digital content available in the higher education market
Designed assessments for determining knowledge and skill levels of managers in an online leadership certificate program
Composed, selected, and assembled online resource materials to accompany chapters in higher-education textbooks for Houghton Mifflin Harcourt
Conceptualized and created AERS training modules for the FAA
Developed user training for GBS Permessa (formerly DYS Analytics) on an enterprise application that analyzes traffic patterns, optimizes resource use, defines and monitors service levels, and detects possible security issues
Designed and created online learning modules on Six Sigma measurement statistical analysis for General Electric
Created online teaching modules for the Master of Translation program at NYU
Developed web design and computer skills curricula for use in secondary schools
Created online course on e-commerce for NYU
Designed self-paced online learning modules on a CRM application
Developed numerous courses for system administrators, developers, and business users on an e-business intelligence tool
Created courseware on web site design and data warehousing for Sybase, Inc.
Produced slide-based, 2-day course for EMC (formerly Documentum/eRoom) on APIs
Developed 3-day slide presentation NetCentric’s Internet POPware
research & writing page top

Developed ePerformance Guide and ePerformance Quick Reference for the United Nations OHRM


Revised MyTest Instructor Quick Start Guide and other customer-facing materials for Pearson

bullet Research, documented, analyzed, and recommended improvements in online course development and production workflow for Pearson
Created guide for managing multiple course sections using Pearson's MyMathLab
Developed and updated numerous install and user guides for GBS Permessa (formerly DYS Analytics)
Wrote numerous quick-start and user guides for instructors and students teaching and learning in online environments
Developed 250-page hardware/software manual on the Polaroid Prediction 2000 Automatic Halftone Proofing System
Documented adapter for bringing XML into BroadVision’s One-to-One Enterprise server
Authored Lotus Notes and Domino 4.5 Answers,1st and 2nd editions, published by McGraw-Hill (rated 2nd best Lotus Notes book available by Amazon customers)
Wrote white paper and multimedia marketing presentation on Next Generation Learning tool for Sybase
Published articles in several business and professional journals
web site creation & multimedia design page top

Reviewed and edited training video scripts for National Geographic Learning’s MyELT program for non-native English speakers

Critiqued and edited web site for non-profit Public Responsibility in Medicine & Research (PRIM&R)

Scripted and produced 5 online training videos for Pearson

Designed web sites for an independent ceramic artist and his commercial studio

Conceptualized, designed, and coded web site for Harvard Medical School department
Developed online tours for Pearson
Scripted and produced online, multimedia marketing presentation and demonstration for NetPhone
Scoped, managed, and wrote multiple online learning objects for Sybase
project management & marketing page top

Managed integration and maintenance of higher education help systems for Pearson

Managed course development and documentation projects for numerous clients, including the United Nations, Pearson, GBS Permessa (formerly DYS Analytics), Sybase, Polaroid, and BroadVision
Managed editing of all Sybase training and consulting materials for 6+ years
Performed market research and implemented marketing strategy for a startup high-tech licensing company
Developed, implemented, and evaluated national marketing plan that increased sales by 200% annually for 3 consecutive years and expanded customer base by 1000% for innovative educational curriculum product
help system development page top
Expanded and updated help systems for Pearson math products
Built help system for software that lets companies manage intellectual property (IP)
Updated multiple online help systems for an enterprise application that manages email, replication, and collaboration in the Lotus Notes and Microsoft Exchange environments
Developed and updated comprehensive, 500+ topic help system for Pearson e-learning environment
editing page top

Edited multiple instructor-led and online training courses for Kronos

Edited multiple versions of product documentation for Pegasystems

Reviewed chapters for final edition of Our Bodies, Ourselves and a companion publication
Edited documentation for GBS Permessa (formerly DYS Analytics)
Edited dozens of courses and presentations for Sybase for 6+ years
Created and maintained company-wide style guide for print and online courseware
Edited documentation and training courses for Adobe (formerly Macromedia)
Edited numerous computer trade books for publishers, including Microsoft Press, McGraw Hill, and Pearson
Edited IBM (formerly Lotus) training materials for use by corporate customers, including developmental, copy, and production editing
education page top
Ed.M.,Harvard University, 1982
B.A., Beacon College, 1979
government clearance page top
Top Secret
affiliations page top
Editorial Freelancers Association
The eLearning Guild

Society for Technical Communication, International Judge, 2007, 2009; Region 1 Judge, 2001–2009
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