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Created conceptual outline, high-level design document, and initial storyboards for online Customer Center On-Boarding course for Illumina Interactive’s client SolidWorks |
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Performed expert review of Readak’s global online Study Strategies course for middle and high school students |
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Developed 11-module Taking Control of Your Career online workbook for the United Nations Office of Human Resources Management (OHRM) |
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Re-architected, reorganized, and rewrote help systems for Pearson’s proprietary learning management system (LMS), including using single sourcing to generate customized instructor and student help for multiple disciplines |
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Created a facilitator's guide for a complex, all-day, in-person simulation on drug discovery and development for Novartis |
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Designed and developed 3 online human resources courses for the United Nations Field Personnel Division (FPD) for deployment to missions worldwide |
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Developed a proposal and outlined a design for converting an in-person Counseling to Careers training program to a blended version |
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Created online training course on writing and developing effective policy for the United Nations Department of Peacekeeping Operations (DPKO) |
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Designed an online training program for the Federal Aviation Administration (FAA) on the Automatic Detection and Processing Terminal (ADAPT) system |
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Designed three 6-hour online courses on strategic healthcare management for eCornell |
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Developed two 8-hour online courses on negotiations for eCornell |
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Designed three 6-hour online courses for the United Nations Development Programme (UNDP) as part of an eCornell Human Resource Management certification program |
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Consulted to Blackboard (formerly WebCT) and major educational publishers on ways to enhance the quality
of digital content offerings |
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Developed criteria
for evaluating the quality of digital content available in the higher
education market |
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Designed assessments
for determining knowledge and skill levels of managers in an online
leadership certificate program |
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Composed, selected,
and assembled online resource materials to accompany chapters in
higher-education textbooks for Houghton Mifflin Harcourt |
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Conceptualized and
created AERS training modules for the FAA |
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Developed user training
for GBS Permessa (formerly DYS Analytics) on an enterprise application
that analyzes traffic patterns, optimizes resource use, defines
and monitors service levels, and detects possible security issues |
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Designed and created
online learning modules on Six Sigma measurement statistical analysis
for General Electric |
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Created online teaching
modules for the Master of Translation program at NYU |
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Developed web design
and computer skills curricula for use in secondary schools |
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Created online course
on e-commerce for NYU |
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Designed self-paced
online learning modules on a CRM application |
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Developed numerous
courses for system administrators, developers, and business users
on an e-business intelligence tool |
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Created courseware
on web site design and data warehousing for Sybase, Inc. |
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Produced slide-based,
2-day course for EMC (formerly Documentum/eRoom) on APIs |
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Developed 3-day slide
presentation NetCentric’s Internet POPware |
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Developed ePerformance Guide and ePerformance Quick Reference for the United Nations OHRM |
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Revised MyTest Instructor Quick Start Guide and other customer-facing materials for Pearson |
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Research, documented, analyzed, and recommended improvements in online course development and production workflow for Pearson |
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Created guide for
managing multiple course sections using Pearson's MyMathLab |
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Developed and updated numerous install and user guides
for GBS Permessa (formerly DYS Analytics) |
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Wrote numerous quick-start and user guides
for instructors and students teaching and learning in online environments |
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Developed 250-page
hardware/software manual on the Polaroid Prediction 2000 Automatic
Halftone Proofing System |
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Documented adapter
for bringing XML into BroadVision’s One-to-One
Enterprise server |
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Authored Lotus Notes
and Domino 4.5 Answers,1st and 2nd editions,
published by McGraw-Hill (rated 2nd best Lotus Notes book available by
Amazon customers) |
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Wrote white paper
and multimedia marketing presentation on Next Generation Learning
tool for Sybase |
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Published articles
in several business and professional journals |
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Reviewed and edited training video scripts for National Geographic Learning’s MyELT program for non-native English speakers |
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Critiqued and edited web site for non-profit Public Responsibility in Medicine & Research (PRIM&R) |
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Scripted and produced 5 online training videos for Pearson |
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Designed web sites for an independent ceramic artist and his commercial studio |
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Conceptualized, designed,
and coded web site for Harvard Medical School department |
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Developed online tours
for Pearson |
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Scripted and produced
online, multimedia marketing presentation and demonstration for NetPhone |
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Scoped, managed, and
wrote multiple online learning objects for Sybase |
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Managed integration and maintenance of higher education help systems for Pearson |
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Managed course development
and documentation projects for numerous clients, including the United Nations, Pearson, GBS Permessa (formerly DYS Analytics), Sybase, Polaroid, and BroadVision |
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Managed editing of
all Sybase training and consulting materials
for 6+ years |
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Performed market research
and implemented marketing strategy for a startup high-tech licensing
company |
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Developed, implemented,
and evaluated national marketing plan that increased sales by 200%
annually for 3 consecutive years and expanded customer base by 1000%
for innovative educational curriculum product |
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Expanded and updated
help systems for Pearson math products |
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Built help system
for software that lets companies manage intellectual property (IP) |
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Updated multiple
online help systems for an enterprise application
that manages email, replication, and collaboration in the Lotus
Notes and Microsoft Exchange environments |
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Developed and updated
comprehensive, 500+ topic help system for
Pearson e-learning environment |
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Edited multiple instructor-led and online training courses for Kronos |
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Edited multiple versions of product documentation for Pegasystems |
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Reviewed chapters for
final edition of Our Bodies, Ourselves and a companion publication |
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Edited documentation
for GBS Permessa (formerly DYS Analytics) |
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Edited dozens of courses and presentations
for Sybase for 6+ years |
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Created and maintained
company-wide style guide for print and online courseware |
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Edited documentation
and training courses for Adobe (formerly Macromedia) |
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Edited numerous computer
trade books for publishers, including Microsoft Press, McGraw
Hill, and Pearson |
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Edited IBM (formerly Lotus) training
materials for use by corporate customers, including developmental,
copy, and production editing |
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Ed.M.,Harvard
University, 1982 |
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B.A., Beacon College,
1979 |
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Top Secret |
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Editorial
Freelancers Association |
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The eLearning Guild |
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Society
for Technical Communication, International Judge, 2007, 2009; Region 1 Judge, 2001–2009 |
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